TrimQuote Refund Policy
Effective Date: August 23, 2026
Last Updated: August 23, 2026
This Refund Policy explains how refunds, cancellations, and payment reversals are handled for:
TrimQuote software subscriptions; and
customer payments processed by participating businesses through TrimQuote Payments.
These are separate types of transactions and are governed by different rules.
TrimQuote is operated by Brian Bible, a sole proprietor doing business under the TrimQuote trade name (“TrimQuote,” “we,” “us,” or “our”).
This Refund Policy should be read together with the TrimQuote Terms of Service and, where applicable, the TrimQuote Payments Terms.
1. TrimQuote Software Subscriptions
TrimQuote offers subscription-based access to its software and services.
Current subscription pricing, billing intervals, trial availability, and included features are displayed on the TrimQuote website, within the application, or during checkout.
Unless otherwise stated at the time of purchase, TrimQuote subscriptions renew automatically for the billing interval selected until canceled.
2. Free Trials
TrimQuote may offer a free trial before a paid subscription begins.
The trial period and applicable terms are displayed during signup or checkout.
If a trial converts automatically into a paid subscription, the applicable subscription charge may occur at the end of the trial unless the subscription is canceled before the conversion date.
Users are responsible for reviewing the trial terms and canceling before the paid period begins if they do not wish to continue.
3. Subscription Cancellation
You may cancel an eligible TrimQuote subscription using the billing-management tools made available by TrimQuote or its billing provider.
Unless otherwise stated:
cancellation prevents future automatic renewal;
cancellation does not ordinarily reverse charges already incurred;
access may continue through the end of the current paid billing period; and
no additional recurring charge should occur after the cancellation becomes effective, unless a separate amount is legitimately owed.
Canceling your TrimQuote subscription does not automatically delete your TrimQuote account or historical business records.
4. General Subscription Refund Policy
TrimQuote subscription charges are generally non-refundable once a paid billing period has begun, except where:
applicable law requires a refund;
TrimQuote determines that a duplicate or erroneous charge occurred;
a billing error attributable to TrimQuote occurred; or
TrimQuote approves a refund in its discretion based on the circumstances.
TrimQuote may review refund requests individually.
Submitting a refund request does not guarantee that a refund will be approved.
5. Requesting a Subscription Refund
To request review of a TrimQuote subscription charge, contact:
Please include enough information for TrimQuote to identify the applicable account and charge.
Do not send:
full payment-card numbers;
card security codes;
passwords; or
other sensitive payment credentials by email.
TrimQuote may request reasonable information necessary to verify the account or investigate the charge.
6. Duplicate or Incorrect Subscription Charges
If you believe you were:
charged more than once for the same TrimQuote subscription period;
charged after a valid cancellation should have taken effect;
charged an incorrect amount; or
charged because of another billing error,
contact [email protected] as soon as reasonably possible.
TrimQuote will review the available billing records and, where appropriate, correct the error or issue a refund.
7. Timing of Approved Subscription Refunds
If TrimQuote approves a subscription refund, the refund may be submitted through the applicable payment provider.
After a refund is initiated, TrimQuote does not control how quickly the refund appears on your card, bank account, or payment statement.
Posting time may depend on Stripe, your bank, card issuer, payment network, or other financial institution.
TrimQuote does not guarantee a specific posting date after a refund has been submitted.
8. Chargebacks and Subscription Billing Disputes
If you believe a TrimQuote subscription charge is incorrect, we encourage you to contact [email protected] first so that we can investigate the issue.
Nothing in this policy limits rights you may have under applicable law or through your payment provider.
Fraudulent, abusive, or knowingly false chargeback activity may result in restriction or termination of access to TrimQuote.
9. TrimQuote Payments Is Separate From TrimQuote Subscription Billing
TrimQuote Payments allows participating businesses to accept payments from their own customers using Stripe.
A customer payment made through TrimQuote Payments is not a payment for the customer’s TrimQuote subscription.
It is a payment from the customer to the participating business for that business’s own goods or services.
Accordingly:
TrimQuote subscription refunds are governed by Sections 1 through 8 of this Refund Policy;
customer refunds through TrimQuote Payments are governed by the TrimQuote Payments Terms and the sections below.
10. Customer Refunds Through TrimQuote Payments
Participating businesses may be able to issue full or partial refunds to their customers for eligible transactions processed through TrimQuote Payments.
When an authorized user submits an eligible refund through TrimQuote:
TrimQuote requests the refund through Stripe on the participating business’s connected account;
Stripe processes the underlying customer refund;
the refund may be full or partial;
the refund may not exceed the remaining refundable amount associated with the original payment; and
TrimQuote records and reconciles the refund status.
A refund request may be pending, fail, or require reconciliation.
TrimQuote does not guarantee that every refund request will complete successfully.
11. Who Decides Whether a Customer Refund Is Appropriate
The participating business, not TrimQuote, is responsible for deciding whether its customer should receive a refund.
TrimQuote provides the payment and refund workflow but is not the seller or service provider in the underlying transaction between the business and its customer.
Questions concerning:
workmanship;
products;
services;
fulfillment;
deposits;
customer satisfaction;
warranties;
pricing; or
whether a refund should be granted
should ordinarily be directed to the participating business that sold the goods or services.
12. Full Customer Refunds
If a participating business issues a full eligible refund for the customer payment through TrimQuote Payments, TrimQuote requests the applicable customer refund through Stripe.
When the refundable customer principal is refunded in full, TrimQuote’s current application-fee refund policy also returns the full original TrimQuote application fee associated with that payment.
13. Partial Customer Refunds
A participating business may issue an eligible partial refund where supported.
For a partial customer refund:
the customer receives the approved partial refund amount through Stripe; and
TrimQuote returns a proportional portion of the original TrimQuote application fee.
The proportional application-fee amount is determined from the original fee and the portion of customer principal refunded.
14. TrimQuote Application-Fee Refunds
TrimQuote Payments currently charges participating businesses an application fee of:
0.75% of the payment amount, with a minimum application fee of $0.25 per payment.
When an eligible customer refund occurs:
a full customer refund results in return of the full original TrimQuote application fee; and
a partial customer refund results in a proportional application-fee return.
Application-fee refunds apply only to TrimQuote’s application fee.
They do not represent a refund of Stripe’s own processing fees or other third-party charges.
15. Stripe Processing Fees on Customer Refunds
Stripe’s treatment of its own processing fees is governed by Stripe’s current pricing, terms, and policies.
TrimQuote does not control:
whether Stripe returns a processing fee;
whether Stripe retains a processing fee;
whether Stripe charges additional amounts related to refunds; or
future changes Stripe makes to its refund-fee policies.
A return of the TrimQuote application fee should not be interpreted as a promise that Stripe’s processing fees will also be returned.
16. Refunds Initiated Directly Through Stripe
In some circumstances, a participating business may initiate or modify refund activity directly through Stripe rather than through the TrimQuote application.
Where supported by the integration, TrimQuote may receive information from Stripe concerning those refunds and reconcile:
the customer refund;
associated TrimQuote payment records; and
the corresponding TrimQuote application-fee refund state.
External Stripe activity may not appear in TrimQuote immediately.
17. Refund Status and Processing Time
A customer refund may pass through states such as:
requested;
pending;
succeeded;
failed; or
otherwise awaiting reconciliation.
TrimQuote does not control how quickly a customer’s bank, card issuer, or financial institution displays the refunded amount after Stripe processes it.
Customers should contact the participating business first regarding the status of a refund for that business’s transaction.
18. Refunds Cannot Exceed the Remaining Refundable Amount
TrimQuote Payments does not permit a customer refund through the supported refund workflow to exceed the remaining refundable principal associated with the original transaction.
Previous full or partial refunds reduce the amount that remains available for refund.
19. Offline Payments
TrimQuote may allow businesses to record payments received outside TrimQuote Payments, including payments such as:
cash;
check;
bank transfer;
external card-terminal payment; or
another manually received payment.
These are bookkeeping records.
Recording an offline payment in TrimQuote does not itself create a Stripe transaction.
Any refund of an offline payment must be handled by the participating business using the method appropriate to the actual payment it received.
TrimQuote does not automatically move money for offline payment records.
20. Voids Are Not Refunds
TrimQuote may allow certain locally recorded payments to be marked Void.
A local Void is a bookkeeping action within TrimQuote.
Voiding an eligible local payment may:
mark the payment record as void;
preserve it in payment history;
remove it from completed-payment totals; and
recalculate the associated invoice balance or status.
A Void does not:
refund the customer;
initiate a Stripe refund;
reverse money through Stripe; or
return a Stripe processing fee.
Processor-backed TrimQuote Payments transactions must use the applicable refund workflow rather than the local Void action.
21. Customer Disputes and Chargebacks
Refunds are different from disputes and chargebacks.
A customer or payment-method provider may dispute or reverse a payment through Stripe, a card issuer, or another financial institution.
TrimQuote does not currently provide in-app dispute-management or evidence-submission functionality.
Disputes and chargebacks are governed by:
Stripe’s applicable agreements;
payment-network rules;
financial-institution procedures; and
the TrimQuote Payments Terms.
A dispute or chargeback is not treated as a voluntary refund merely because funds are reversed.
22. Refund Records and Retention
TrimQuote may preserve records relating to:
subscription refunds;
customer refunds;
payment amounts;
refund amounts;
refund status;
Stripe identifiers;
application fees;
application-fee refunds;
invoice reconciliation; and
related account or transaction history.
These records may be retained where reasonably necessary for:
bookkeeping;
reconciliation;
customer support;
fraud prevention;
security;
audit history;
legal compliance; or
enforcement of TrimQuote agreements.
Additional information about data retention is provided in the TrimQuote Privacy Policy.
23. Fraud, Abuse, and Refund Misuse
TrimQuote may restrict or investigate refund activity where there is reasonable concern about:
fraud;
unauthorized refund requests;
manipulation of transaction records;
misuse of application-fee refunds;
sham transactions;
prohibited payment activity; or
other misuse of TrimQuote Payments.
Nothing in this section prevents legitimate refunds or rights required by applicable law.
24. Changes to This Refund Policy
TrimQuote may update this Refund Policy when:
subscription practices change;
TrimQuote Payments functionality changes;
Stripe requirements or policies change;
applicable law changes; or
operational requirements reasonably require an update.
The current version will display its Effective Date and Last Updated date.
Material changes will be communicated where appropriate or required by law.
Changes to future transactions do not ordinarily alter refunds or fee treatment already recorded for completed historical transactions unless required by law or necessary to correct an error.
25. Relationship to Other TrimQuote Terms
This Refund Policy should be read together with the:
TrimQuote Terms of Service;
TrimQuote Payments Terms;
TrimQuote Privacy Policy; and
TrimQuote Cookie Policy.
For a conflict concerning:
a TrimQuote software subscription matter, the TrimQuote Terms of Service and this Refund Policy apply; and
a TrimQuote Payments customer-transaction matter, the TrimQuote Payments Terms control for the payment-specific issue.
26. Contact Information
Questions or requests regarding TrimQuote subscription refunds may be directed to:
TrimQuote
Operated by Brian Bible
Minneola, Florida, United States
Email: [email protected]
Website: trimquoteapp.com
If you are a customer of a business using TrimQuote Payments and are requesting a refund for goods or services purchased from that business, contact the business that charged you first. That business controls the underlying customer relationship and refund decision.